FAQ

  1. How is the watch's support for iOS system vs Android system?

    Last updated: Thu, Nov 10 2016 00:42 am PST
  2. What language does Ticwatch support?

    Ticwatch supports Chinese and English. But users can view notifications in other languages, including English, Chinese, Hebrew, Russian, Arabic, German, Italian etc..

    Last updated: Tue, Nov 01 2016 23:03 pm PDT
  3. Will I be receive and reply Whatsapp, Messenger or text messages?

    User will receive all messages and notifications on their watch.

    Android users can use voice-to-text and standard quick-reply to reply Whatsapp, Messenger and text messages.

    Last updated: Tue, Nov 01 2016 23:02 pm PDT
  4. What are the weights of the watch models?

    Charcoal: 43.9g Snow: 43.9g Oak: 46.7g Onyx: 116.7g

    Last updated: Tue, Nov 01 2016 23:01 pm PDT
  5. What is the size of the watch?

    The screen is 38mm, case is 42mm, and the depth is 11.95mm

    Last updated: Tue, Nov 01 2016 23:00 pm PDT
  6. How to Pair with iOS

    1. Open App Store and install Ticwear companion app.
    2. Turn on Bluetooth settings on your phone. DO NOT use your phone’s Bluetooth menu to configure with Ticwatch 2 connection.
    3. Launch the companion app and create your account using your email, Facebook, or Gmail.
    4. Scan the QR code on the watch as instructed. The watch will pair within a few seconds. If the watch does not pair after one minute, please long press the QR code and pair the watch manually.
    5. Follow steps to choose language, location, and other aspects.
    6. Soon it will finish syncing data between the companion app and watch.
    7. Enjoy your Ticwatch!

    Last updated: Tue, Nov 01 2016 22:59 pm PDT
  7. Can I download apps for the Ticwatch 2? (Android only)

    We have a Mobvoi App Store for 3rd-party apps for android phones. Download Ticwear companion app in your phone first and access Mobvoi App Store from there. After entering the app store, select any app you like and click download. The downloaded app will sync to your Ticwatch 2 automatically.

    Last updated: Tue, Nov 01 2016 23:10 pm PDT
  8. Does Ticwatch continuously monitor heart rate ?

    The Ticwatch 2 is designed not to monitor your continuously heart rate except for in fitness mode due to power saving consideration. You can turn it on in our “Health” app when you want to check your heart rate in real time. However, when you are using our fitness app and turn to the outdoors running mode, the watch does monitor your heart rate continuously, to help you understand your heart rate conditions during your sports session.

    Last updated: Tue, Nov 01 2016 23:09 pm PDT
  9. Does Ticwatch 2 have standalone 3G/4G connectivity?

    At the moment no, but we are currently working on finding a partner to enable Ticwatch with standalone 3G/4G connectivity. However, you can connect Ticwatch 2 to WIFI networks.

    Last updated: Tue, Nov 01 2016 23:08 pm PDT
  10. How long is the battery life?

    Ticwatch 2 has a battery capacity of 300mAh and users can turn on power saving mode to lower battery consumption.

    Last updated: Tue, Nov 01 2016 23:08 pm PDT
  11. Is the Ticwatch 2 waterproof?

    Water Resistant: Ticwatch 2 has a IP rating of 65 which means it is protected from total dust ingress and low pressure water jets from any direction.

    Putting your watch under hot water and submerging your watch in liquid (e.g. swimming or shower) is strongly discouraged.

    Last updated: Tue, Nov 01 2016 23:07 pm PDT
  12. Can I wear Ticwatch 2 on both left hand and right hand?

    Yes, the watches can be oriented for both right and left handed users. You decide  during initial setup. It can be changed afterwards in Settings> Preference.

    Last updated: Tue, Nov 01 2016 23:05 pm PDT
  13. Can I easily swap my watch band?

    Ticwatch features quick release straps. You can swap watch bands without a tool.

    Last updated: Tue, Nov 01 2016 23:04 pm PDT
  14. How can I charge my Ticwatch 2?

    Every Ticwatch includes a wireless magnetic TiCharge enabled dock along with a USB charging cable.  Charging time is approximately an hour and a half. Users who order the Onyx edition will also receive a Volcanic Charging Stand to prop up the original TiCharge charging dock.

    Last updated: Tue, Nov 01 2016 23:06 pm PDT
  15. What is the strap width and length? What wrist sizes does it support?

    Our silicone strap is 20mm width and 248mm length (buckles included). The leather strap is 20mm width and 258mm length (buckles included). The steel strap is 20mm width and 208mm length. The strap is designed easily to change with any other of your favorite watch straps. Our onyx watch strap will come with 6 extra links.

    Last updated: Tue, Nov 01 2016 23:05 pm PDT
  16. What is Exported from Ticwatch Fitness?

    All fitness applications use step count as one of the main variables to calculate health statistics. Thus, Ticwatch health component exports your number of steps to external applications. We currently allow Google Fit, Runkeeper, and Strava to request and use the information.

    Last updated: Tue, Nov 01 2016 22:53 pm PDT
  17. How to Use Ticwatch 2 Fitness Tracker

    1. Open the Fitness app on the watch and tap an activity you would like to track.
    2. Adjust your target duration, distance, and calories. Then click Start.
    3. Please start your activity after you see the flashing GPS icon (aar on screen. It may take up to one minute to lock on.
    4. You may start your activity as soon as it appears.

    Last updated: Tue, Nov 01 2016 22:51 pm PDT
  18. How to Pair with Android

    1. Open Google Play and install Ticwear companion app.
    2. Turn on Bluetooth settings on your phone. DO NOT use your phone’s Bluetooth menu to configure with Ticwatch 2 connection.
    3. Launch the companion app and create your account using your email, Facebook, or Gmail.
    4. Scan the QR code on the watch as instructed. The watch will pair within a few seconds. If the watch does not pair after one minute, please long press the QR code and pair the watch manually.
    5. Follow steps to choose language, location, and other aspects.
    6. Soon it will finish syncing data between the companion app and watch.
    7. Tap the banner for Mobvoi Store. Install the store at the prompted link.
    8. Enjoy your Ticwatch!

    Last updated: Tue, Nov 01 2016 22:55 pm PDT
  19. Will I be able to view notifications in other languages?

    You will be able to view notifications in other languages, including English, Chinese, Hebrew, Russian, Arabic, etc., however the operating system is currently only available in English and Chinese.

    Last updated: Tue, Aug 23 2016 01:02 am PDT
  20. Does Ticwatch 2 has standalone 3G/4G connectivity?

    At the moment no, but we are currently working on finding a partner to enable Ticwatch with standalone 3G/4G connectivity. However, you can connect Ticwatch 2 to a WIFI network.


    Last updated: Tue, Aug 23 2016 00:50 am PDT
  21. What fitness tracking features does Ticwatch have?

    The Ticwatch offers heart rate monitoring, GPS route tracking, step tracking, speed calculation, calorie burn tracking, goal setting, and sedentary alert reminders.


    Last updated: Tue, Aug 23 2016 00:55 am PDT
  22. Will the heart rate monitor monitor heart rate continuously?

    The Ticwatch 2 is designed not to monitor your heart rate continuously except for in fitness mode due to power saving consideration. You can turn it on in our “Health” app when you want to check your heart rate in real time. However, when you are using our fitness app and turn to the outdoors running mode, the watch does monitor your heart rate continuously, to help you understand your heart rate conditions during your sports session.

    Last updated: Tue, Aug 23 2016 00:54 am PDT

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