How to proceed
You need to follow these steps:
- Install the temporary ticwear app from our website.[Click to Download]
- Uninstall the ticwear app that you downloaded previously from Google Play.
- Use the newly installed temporary ticwear app to scan and pair with ticwatch.
- After pairing succeeds, upgrade watch OS as soon as possible via [Settings>System upgrade] on ticwatch.
- Once ticwatch is upgraded, uninstall the temporary ticwear and re-install the latest Ticwear Global from Google Play, then factory reset the watch and pair again.
If problems still exist, please contact firstname.lastname@example.org for further support.
Sorry for the inconvenience.